Friday Nov 21, 2008  


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General





Dial-up


  • I cannot connect to Lynx, the connection box keeps showing my old username with my previous ISP. What should I do?

    Please make sure you have entered your username assigned by Lynx. The username has to be all lowercase with no space in between and the password is case sensitive. Once you have successfully connected to Lynx, your username will be set as the default username automatically.


  • My connection always gets cut off. Why am I being kicked out?

    In fact, line disconnection is one of the issue of analog dialup connection. The stability of connection highly depends on several factors, including weather condition, location where the connection is originated, modem type, wiring etc. Thus, from time to time, users may have to manually re-establish the Internet connection.


  • There is no dial tone. What should I do?

    Please check if the telephone cord is plugged into the back of the modem. Usually, there are two phone jacks on the modem - one shows "Phone" (or a telephone picture) and the other shows "Line" (or a wire-like picture). Make sure that the cord is plugged into the "Line" side. Also, make sure no one is using the while you are trying to connect online.


  • When the computer tries to dial, it shows "Error 630" or "Port Is Invalid or Busy". Why?

    Please try to reboot the computer first. Please also check the modem to see if it is working.

    For Windows 95,98 and 98SE, Windows ME:
    Go to Start -> Settings -> Control Panel and click on "Modem". Highlight the modem and go to "Diagnostic" tab. Go to the COM port of your modem and click on "More Info" button. Then, the system will ask to wait for several minutes. Once the dialog box disappears, you will see some commands in the middle box (i.e. ATX OK, ATA OK, etc.) If you can see these commands, then your modem is responding to the system. If not, then you will need to check to see if the modem is working.

    For Windows 2000/XP:
    Go to Start -> Settings -> Control Panel -> "Phone and Modem Options" -> "Modems" tab. Highlight the modem and go to "Properties" -> "Diagnostic" tab and press the "Query Modem" button.

    If this cannot solve the problem, please refer to this link for more details.


  • It always shows Error 691: "The computer you are dialing in to cannot establish a Dial-Up Networking connection. Check your password, and then try again." Why?

    Please check if the username or password is correct and be aware that "@lynx.net" is not required in the login box. The password is case-sensitive. Please also make sure that the username has no space and no escape characters (ie. !@#$%^&*()). If the problem persists, please call 604-638-1818 or toll-free at 1-877-395-6078 for more information.


  • It cannot connect and it shows "Error 645: Dial-Up Networking could not complete the connection to the server. Check your configuration and try the connection again." What's going on?

    The box "Require encrypted password" may be checked in the connection's properties. To fix it, please go to "Start" -> "Program" -> "Accessories" -> "Communication" -> "Dial-Up Networking". Right-click your Lynx's connection icon and then click "Properties".

    For Windows 95, 98, and 98SE:
    Under the "Server Types" tab, clear the box "Require encrypted password" and click "OK".

    For Windows ME:
    Under "Security" tab, clear the box "Require encrypted password" and click "OK".


  • It says "Error 678: There was no answer" Why?

    Please check that the dial-up number is correct. The dial-up number should be a "10-digit" number (ie. with area code). For the dial-up number in your area, please call our technical support at 604-638-1818 or toll-free at 1-877-395-6078 for more information.


  • Whenever the computer tries to connect, there is a message showing "Error 692: There was a hardware failure in the modem" Why?

    Please check that the modem is installed in the computer. Please click on "Modem" under "Control Panel", and you will see the modem's name. If you do not see any modem in the box, click the "Add" button and follow the instruction to add the modem. If the modem is already installed, please go to Start -> Settings -> Control Panel, double click "Modems", select your modem and click to the "Diagnostics" tab, then click "More Info". If your modem is working properly, then you'll see the port information and the modem's configuration in the box.





E-mail


  • What is the web address for the incoming and outgoing mail server?

    The incoming mail server is pop.lynx.net and the outgoing mail server is mail.lynx.net. Make sure you type them all in lower case.


  • I go to WebMail and see the subject line of each email is different from the list of the mailbox, why?

    Please go to "Settings" menu and click on the "Rebuild Indexes" button to re-arrange the order of the emails.


  • It takes a very long time to download my email. Why is that?

    Depending on your connection speed and whether your email has attachments (e.g. image file, document files), it may take a while to download all your emails. For example, a 56k connection usually download mail at ~ 5minutes / 1Mb. Please DO NOT interrupt the download process or it will restart the process and will eventually take longer to complete the task.


  • I have received a lot of junk email. How can I filter them out?

    Our email system has adopted a SPAM mail detection algorithm which will identify SPAM mails and tag them with "****SPAM****" in the subject field of the email. You can setup mail filter rules in your email program (e.g. Microsoft Outlook / Outlook Express) to filter them into a separate folder. Click here to see setup details.


  • Everytime I open Internet Explorer, it shows up a connection box asking me to connect. If I want to disable it, what should I do?

    Please go to "Tools" menu in the Internet Explorer, and select "Internet Options". Once the "Internet Options" window opens, go to "Connections" page and select "Never dial a connection". Alternatively, if you want to enable it, please select "Always dial my default connection".


  • When I send and receive emails, the dial-up connection is disconnected immediately. Why?

    For Outlook Express, please go to "Tools" menu, "Options" and "Connection" page. Under "Dialup" section, remove the check from "Hang up after sending or receiving". For Outlook 2000, please go to "Tools" menu, "Options" and "Mail Delivery". Under "Dial-up options", remove the check from "Hang up when finished sending, receiving or updating".


  • I am using Outlook Express for my emails. I could not receive any attachment or I received only a message indicating that the attachment was unsafe. Why?

    Please check if the virus-protection feature is on. Please go to "Tools" menu, "Options", "Security" page and see if the check box "Do not allow attachments to be saved or opened that could potentially be a virus." is marked. If so, uncheck it and press "OK".


  • I am trying to send email with attachment. The email went through fine but the recipient cannot find the attachment.

    The mail filter we have installed includes a new security feature that blocks attachments that are considered unsafe. In fact, Microsoft Outlook 2000 will now block these file extensions by default. Below is a list of them:
    Extension	File type
    
---------------------------------------------------
    
.ade	Microsoft Access project extension 
    
.adp	Microsoft Access project 
    
.asx	Windows Media Audio / Video
    
.bas	Microsoft Visual Basic class module 
    
.bat	Batch file 
    
.chm	Compiled HTML Help file 
    
.cmd	Microsoft Windows NT Command script 
    
.com	Microsoft MS-DOS program 
    
.cpl	Control Panel extension 
    
.crt	Security certificate 
    
.exe	Program 
    
.hlp	Help file 
    
.hta	HTML program
    
.inf	Setup Information 
    
.ins	Internet Naming Service 
    
.isp	Internet Communication settings 
    
.js	 JScript file 
    
.jse	Jscript Encoded Script file 
    
.lnk	Shortcut 
    
.mdb	Microsoft Access program 
    
.mde	Microsoft Access MDE database 
    
.msc	Microsoft Common Console document 
    
.msi	Microsoft Windows Installer package 
    
.msp	Microsoft Windows Installer patch 
    
.mst	Microsoft Windows Installer transform; Microsoft Visual Test source file
    
.pcd	Photo CD image; Microsoft Visual compiled script 
    
.pif	Shortcut to MS-DOS program 
    
.prf	Microsoft Outlook profile settings
    
.reg	Registration entries 
    
.scf	Windows Explorer command
    
.scr	Screen saver 
    
.sct	Windows Script Component 
    
.shb	Shell Scrap object
    
.shs	Shell Scrap object 
    
.vb	 VBScript file 
    
.vbe	VBScript Encoded script file 
    
.vbs	VBScript file 
    
.wsc	Windows Script Component 
    
.wsf	Windows Script file 
    
.wsh	Windows Script Host Settings file

    If you would like to be able to send out an attachment with of of these extensions, simply rename your file first to .bin (e.g. rename a file from "abc.exe" to "abc.exe.bin") and ask the recipient to rename it back to the original file name. Similiarly, if you are expecting a file attachment but cannot find it in the email, please ask the sender to rename the attachment and send it again.


  • Whenever I press "Sent/Receive" button in Outlook/Outlook Express, it always shows "fail to connect to the server 'pop3.norton.antivirus' ". Why?

    Norton anti-virus has an option to protect emails from getting virus, and it automatically sets the address on the incoming mail server if this option is selected during the installation. This automatic setup feature is only applied for Norton Antivirus 2001 or earlier. If you receive this error message, please disable the email detection in the program and change the incoming mail server to "pop.lynx.net" and outgoing email server to "mail.lynx.net" respectively. For more information on the Norton's program, please refer to the manual.





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